I'm Daniel Cottier, founder and director of Stable Communications, and we provide telecoms, broadband, VoIP and communications infrastructure services across the UK. While we primarily work in business communications, I also oversee how we integrate:
These are built into those systems.
Stable Communications helps businesses reduce telecoms costs, simplify their infrastructure, and get future-proof connectivity that's backed by solid support. On our site we describe how we "cut through the jargon" to help customers genuinely understand telecoms, while offering solutions tailored to their needs.
I own the business and hold over 75% control.
I'm Daniel Cottier, founder and director of Stable Communications, and we provide telecoms, broadband, VoIP and communications infrastructure services across the UK. While we primarily work in business communications, I also oversee how we integrate:
These are built into those systems.
Stable Communications helps businesses reduce telecoms costs, simplify their infrastructure, and get future-proof connectivity that's backed by solid support. On our site we describe how we "cut through the jargon" to help customers genuinely understand telecoms, while offering solutions tailored to their needs.
I own the business and hold over 75% control.
I started Stable Communications because I noticed how many businesses overpay for telecoms, endure poor support, or lack clarity about what their infrastructure truly delivers. I wanted to bring transparency, value and communication expertise into a field often buried in jargon.
Over the years, our focus expanded: it's not just about calls and broadband, but about secure, resilient connectivity and integrating voice and data in a way that actually supports business growth.
In the early days, I worked with small firms locally, offering audits of their telecom bills and suggesting savings, then setting up better lines, VoIP and call management systems. Word of mouth in Derbyshire and neighbouring counties was key. I emphasised:
Building credibility and scaling support presented key challenges. Many firms had lost trust after poor experiences with telecom providers who overpromised and underdelivered. To rebuild that trust, I focused on transparency - openly sharing cost breakdowns, explaining hidden fees, and offering client references. As the client base grew, support demands increased, so I introduced a tiered system with clear SLAs, remote diagnostic tools, and client training for basic self-triage such as resets and simple diagnostics. This approach allowed the team to concentrate on resolving more complex issues efficiently.
As our reputation solidified, we began serving clients in sectors such as:
On our website, we list "Solutions by Industry" and show how we tailor services. For instance, legal firms get free call recording. We expanded our services beyond traditional lines and calls to include managed VoIP PBX systems, business broadband, and tracking numbers. This broader offering helps clients fully centralise and streamline their communications.
Our marketing strategy centred on savings and industry focus. Referrals and testimonials played a major role, especially from satisfied clients in regulated sectors like legal and finance. Targeting specific industries allowed us to speak their language and tailor features. For example, offering free call recording for solicitors. We also used a clear savings message, boldly stating our goal to help UK businesses save “£100,000 today” on telecoms or significantly cut costs. Alongside that, we focused on education-based content, explaining technical topics like VoIP, hosted PBX, and broadband in simple terms to attract clients who felt overwhelmed by jargon.
For other founders in B2B services, several lessons stand out. Start by addressing a real pain point. For example, high costs or confusing contracts. Demonstrate value early by auditing, showing potential savings, and explaining trade-offs clearly. Treat support as part of the product; prompt, transparent, and reliable service builds lasting trust. Avoid overpromising, being realistic about delivery and honest about limitations strengthens credibility. Finally, segment your market and tailor features to specific sectors to differentiate your offering effectively.
If I were starting again, I'd have invested earlier in automated tools for monitoring client usage, alerting inefficiencies or faults. That proactive approach can prevent breakdowns and reduce support burden. I'd also have documented more case studies and metrics (like savings amounts and client retention stats) from early clients to amplify proof when pitching new ones.
Looking ahead, I plan to strengthen our telecom solutions with enhanced cybersecurity and resilience features, including encrypted voice, DDoS protection for hosted systems, and backup failover lines. I also aim to build a partner network with IT, VoIP, and security firms to provide clients with a more integrated and reliable service. In parallel, I intend to expand our reach across the UK, particularly into underserved regions and sectors, while maintaining the same high standard of support and transparency that defines our work.
You'll find they focus on clarity and creating solutions just for your business needs, rather than offering a one-size-fits-all tariff. They prioritise excellent customer support, flexibility to change your services quickly, and a genuine commitment to reducing your long-term telecom costs.
Stable Communications supports a wide range of businesses across the UK, including legal firms, financial services, and charities. They have particular experience in creating tailored solutions for regulated industries, such as providing free call recording for solicitors.
The process often starts with a full audit of your current telecom bills to identify where you might be overpaying. By focusing on cutting waste and providing infrastructure that truly fits your needs, they help you avoid unnecessary expenses and get better value.
Yes, absolutely. A core part of their mission is to cut through the confusing jargon common in the telecoms industry. They take the time to explain what services do in simple terms, ensuring you feel confident and clear about the solutions you're using.
